Whether you are a startup or a business that has been around for many years, it is never too late to make the right change. More and more businesses are switching to the IP telephones and you should not hold back either. This is a technology that can help you achieve a lot of the expectations that you have with your business. Let’s dive into the reasons why more and more businesses are preferring this communication solution over any other.
Reasons for the Popularity of IP Telephones
They Are Cost Saving
The biggest concern for any business in the world is to cut costs. With IP phones, you don’t need 10 separate phone lines for 10 separate workstations. Secondly, the call rates are lower than you might realize. Look at people calling each other from their smartphones without any extra costs. You can either go for extremely low call rates or pick a package where all you have to do is to pay for the internet connection.
They Improve Customer Service
IP telephones can be a great addition to your business to improve your customer support. With these phones, you can pick your choice of tracks to play while your customers wait in the queue. In addition to that, your customers can escape the queue and schedule callbacks. You can also use the call park feature that allows a customer to be connected to a specific person without first connecting to a receptionist.
They Improve Internal Communication
Employees working in your office can connect with each other in a much better way when they have IP phones than they can with traditional phones. If your departments are located on different floors of the same building or far away from each other, you can use the video conferencing feature to talk to everyone while seeing them without calling them to the meeting room. Furthermore, calls can be transferred to one extension from another extension automatically.
They Are Less Hassling
Today, you are able to connect IP telephones to your main office telephone system without the need of cables and wires. This means you can add new phones to the system without going through the installation hassle. You don’t need to drill any new holes into the walls or your desks. In fact, you don’t need to manage the cables at all. Consequently, you have an office that looks neat, clean, and uncluttered.
You could write a book on the many benefits of IP telephones that have convinced businesses from around the world to switch to them. You won’t see a lot of companies today that have the traditional telephone systems installed on their premises. Those systems are cumbersome, bulky, and add to the costs of the business. Not to mention, using the modern IP phones, your employees can be connected to your office even when they are not in the office. They can answer customer calls from their homes or even when they are on their way to someplace. The more you explore the IP phones, the more they dazzle you.